When will my order arrive?

We endeavour to dispatch any orders placed before 1 pm on the same working day. You should allow 1-3 working days for Royal Mail to deliver your package.

My order hasn’t arrived, what can I do?

If your order hasn’t arrived after 5 working days, please get in contact with our customer service team, via the contact form on the “contact us” page,  include an order number and the date you placed your delivery. We will track your order and get back to you as soon as possible.

If your order has been dispatched we will be able to ask Royal Mail for a tracking number 15 working days after dispatch.

My batteries seem too hot, what can I do?

If you are experiencing a technical fault with your product, please get in contact with us. You can contact the customer service team via the contact form on the “contact us” page or alternatively you can speak to a member of staff in store.

If there is a fault, please consult our returns policy here.

I am having problems with my atomiser, what should I do?

If you experience any issues with your atomiser or electronic cigarette please check follow the YouTube link for our “how to guide”.

For Ce5 please click: http://www.youtube.com/watch?v=wj2pAZCqKAI&feature=youtu.be

For H2 please click: http://www.youtube.com/watch?v=F6fNX5uPxzk&feature=youtu.be

For technical fault with your product please get in contact with us, via the customer service team on the “contact us” page or alternatively you can speak to a member of staff in store.

You can consult our returns policy here.

My battery isn’t charging, what can I do?

If your battery is still not charging, please do get in contact with our customer service team page or alternatively, you can speak to a member of staff in store.

We can advise you of our returns policy, which you can also consult here.

How do I refill my e-cigarette?

Refilling your e-cigarette is really easy! Follow the Youtube links below for our “how to” guide.

For Ce5 please click: http://www.youtube.com/watch?v=wj2pAZCqKAI&feature=youtu.be

For H2 please click: http://www.youtube.com/watch?v=F6fNX5uPxzk&feature=youtu.be

My product has arrived damaged, what can I do?

Whilst we endeavour to make sure your product arrives in a good condition, we cannot guarantee your package will arrive without fault. We use Royal mail as our delivery service and unfortunately in extreme circumstances damage may occur.

If you are unhappy with your product, please do contact our customer service team, who will advise you on our returns policy via the contact form on the “contact us” page.

What happens if an item is out of stock?

Items not in stock are available for pre-order but may take up to three weeks to arrive. If an item on your order becomes out of stock, you can either wait for the item to become available, or we can replace the item on the order for a similar product.

Alternatively, we can issue you with a full refund, if you so wish. Our Customer service team will be in contact with you via email to advise you of all the options.

Do you stock Ce5 Atty heads? I can’t find them on the website.

We endeavour to deliver the best quality and most up to date products on the market. Unfortunately, we are no longer re-stocking this particular item, as we feel that this product no longer meets that criteria. Instead we recommend that you try our Evod products. We apologise for any inconvenience this has caused.

Do you stock Zero Nicotine e-liquids?

Yes, we do now stock 10 different zero nicotine e liquids including, menthol, blueberry, strawberry and mint.

Can I get a discount on my order?

We are currently reviewing our discount policy. We endeavour to update our customers on this issue as soon as possible.

I’m experiencing problems with placing an order, what can I do?

We value your custom and apologise for any trouble you’ve had whilst placing an order. Some internet service providers are more efficient than others; try placing an order using a different browser. If you still experience problems placing an order, please contact our customer service team. You can contact us via the contact form on the “contact us” page. We will investigate and endeavour to provide a solution as soon as possible.

I didn’t get an order confirmation, has my order been processed?

If you didn’t get an order confirmation, please don’t worry. You can get in contact with our customer service team and we will investigate the issue. Please contact us via the contact form on the “contact us” page with your name and order details. We will endeavour to provide a response as soon as possible.

Can I get a refund?

We value your custom and hope that we have provided a satisfactory service. If this isn’t the case please get in contact with our customer service team, who can advise you further on our returns and refunds policy. Please contact us via the contact form on the “contact us” page. Alternatively you can view our returns policy here.

Where can I find your store?

You can visit our shops at the following addresses:

Vaping Liquid ltd. 11 Victoria Avenue, Cambridge, CB4 1EG. We are open 10am - 6pm Monday- Friday and 9am - 6pm Saturdays.

Vaping Liquid ltd. 5 High Street, Ipswich. IP1 3JZ. We are open 10am - 6pm Monday - Saturday.

We are always happy to help and look forward to your visit.